FAQs
FAQs

If you don’t find what you’re looking for in our frequently asked questions below, please feel free to contact us directly.

Do families have to pay for your programs?
Generally, there is no charge to families enrolled in any Pillar Care program including Pillar School, Adult Day Programs, After School and Extended Day Programs or In-Home Supports Programs. The cost of Early Intervention services for a child is determined by their family income. Families whose income is less than three times the federal poverty level will receive Early Intervention Services at no cost.

How do I access early intervention services?
Early intervention services are designed to address a problem or delay in development as early as possible. The services are available for infants and toddlers up to age three. If you suspect that an infant or toddler may be experiencing developmental delays, contact Early Intervention System at (888) 653-4463.

How do I enroll someone in your schools?
Our Pillar Schools serve students ages 3-21 with multiple disabilities and medical and behavioral challenges. To enroll a student, the family, their local school district and our school officials must agree that it is the most appropriate placement. You can tour our school and request that our experts evaluate your child. To schedule a tour, contact Teresa Hatch at (973) 821-8091.

Do you offer help with transition from high school?
Yes. Our Pillar High School has expertise in preparing for the transition from school to adult services. We work in conjunction with staff members from our adult day programs and other services to ensure that families prepare well in advance of graduation.

How do I enroll an adult in one of your day programs?
Our day programs serve adults with developmental disabilities ages 21+, including those that require medical and behavior supports. To enroll someone, the individual must be registered with the New Jersey Division of Developmental Disabilities as well as eligibility for/enrolled in Medicaid. Your assigned Support Coordinator can help with submitting a referral to the program for consideration. For a more detailed explanation, contact Christina Tesoriero at (973) 821-8266.

Are you able to accept individuals with behavioral challenges in your programs?
Yes. Our schools and our day programs are supported by a Board-Certified Behavior Analyst (BCBA), and Behavior Specialists who provide expert guidance to allow our staff members to best serve those with behavior challenges. We also have a Behavior Specialist to support residents of our group homes.

How do I enroll an adult in one of your day programs?
Our day programs serve adults with developmental disabilities ages 21+, including those that require medical and behavior supports. To enroll someone, the individual must be registered with the New Jersey Division of Developmental Disabilities as well as eligibility for/enrolled in Medicaid. Your assigned Support Coordinator can help with submitting a referral to the program for consideration. For a more detailed explanation, contact Christina Tesoriero at (973) 821-8266.

Is transportation provided to/from day program?
Yes. Transportation is included at no additional charge within a designated mile radius from each location. Transportation may also be contingent upon availability. For a more detailed explanation, contact Christina Tesoriero at (973) 821-8266.

What are the hours of the day program?
The program operates from 9am-3pm, Monday-Friday. The program is closed for certain holidays and staff development days throughout the year. Please refer to our calendar for exact program closure dates.

Can I contract with the agency for therapy services or other tailored services?
Pillar Care Continuum provides therapy through our Public School Therapies program contracts funded by local Boards of Education. Other tailored services may be provided on a fee-for-service basis. For more information, contact Lori Ricco at (973) 821-8128.

Do you have openings in your group homes?
We are always working to develop new group homes, so the answer will vary. For the latest information, contact Kent Dettlo at (973) 821-8120.

How do I make a referral to your Residential Program?
Referrals can be made directly to the Director of Residential Services through your loved one’s Support Coordinator. If your loved one is in transition to Fee For Services, a referral can be made through their DDD Case Manager.

Where are your residences located?
We have residences located in Passaic, Essex, Somerset and Union counties.

Are you able to accept individuals with behavioral challenges in your programs?
Yes. Our schools and our day programs are supported by a Board-Certified Behavior Analyst (BCBA), and Behavior Specialists who provide expert guidance to allow our staff members to best serve those with behavior challenges.

Do your staff members receive special training?
Each of our programs carefully follows strict guidelines regarding specialized trainings that are required for our staff members. In addition, we provide ongoing training and education that exceeds those requirements to ensure our staff members remain experts in their fields. Our Quality Improvement, Risk Management and Training Department ensures we provide staff with comprehensive training and then monitors all of our programs to ensure they meet the highest standards of quality. For more information, contact Alicia-Ann Caesar at (973) 821-8047.

Are you able to accept individuals with medical challenges in your programs?
Yes. We have expertise in serving those with medical challenges and have more than 40 nurses on staff across the agency to assist with all of our participants’ needs. We also operate group homes that specifically serve those with significant medical needs and operate the only medical respite home in northern New Jersey.

Can I or my company volunteer with your organization?
Yes, our volunteer department can tailor a one-time or ongoing volunteer opportunity for you or for a group. For more information, contact Corry DeMarco at (973) 821-8114.