Silvia joined Pillar Care in December of 2022 as a Senior Manager for Quality Assurance and Risk Management. She brought with her a background of 10+ years of DDD experience, having worked in both day program and residential settings at Spectrum For Living. In July of 2024, Silvia became Pillar Care’s Director of Quality Assurance and Risk Management, overseeing all aspects of the training department, managing agency risk by investigating, benchmarking and trending high risk problem prone processes, and ensuring all Pillar Care programs and services conform to internal and external standards of excellence.
